• Privacy Policy

    TwoTwelve, Inc.

    Privacy Policy

    Date of last revision: May 24, 2018


    Who We Are?


    The name of our company is TwoTwelve, Inc., but our business is mostly known as Motigo. We’re a company located in Colorado, in the United States, and we have created a mobile application to deliver personalized or contextual audio messages to athletes during their activities.


    What Is This?


    This is a privacy policy and the reason we have it is to tell you how we collect, manage, store, and use your information.


    Just so we’re clear, whenever we say “we,” “us,” “our,” or “ourselves”, we’re talking about TwoTwelve, Inc. and whenever we say “you” or “your,” we’re talking about the person or business who has decided to use our services. And since we do a lot of different stuff, when we talk about our services, we mean any of our websites or apps; or any features, products, graphics, text, images, photos, audio, video, or similar things we use in our businesses.


    Why Are We Showing You This?


    We value and respect your privacy. That is why we strive to only use your information when we think that doing so improves your experience in using our services. If you feel that we could improve in this mission in any way, or if you have a complaint or concern, please let us know by sending us your feedback to the following email address: info@getmotigo.com


    Our goal is to be as transparent and open about our use of information and data as possible, so that our users can benefit from both the way they provide information and how we use it.


    This privacy policy should be read along with our Terms of Service, posted at http://www.getmotigo.com/tos. That’s another big part of what we do, so please review it and follow its process for questions or concerns about what it says there.


    Information Collection and Use

    In using the services, you may be asked to provide us a variety of information– some of which can personally identify you and some that cannot. We may collect, store, and share this personal information with third parties, but only in the ways we explain in this policy. Here’s how we do it and why we do it:


    1. Personally Identifiable Information: How we collect it.

    Personally identifiable information is data that can be used to contact or identify a single person. Examples include your name, you phone number, your email, your address, and your IP address. We collect this kind of information in the following ways:

    • IP address: We collect your IP address when you create your User account.
    • Your name and email address:  We collect your name and email address when we you create your User account.
    • Password: Your password is collected for your User account.
    • Device ID: We collect your device ID to allow you to use our services.


    2. Personally Identifiable Information: How we use it.

    TwoTwelve, Inc. uses your information in the following ways:


    • Send notifications and other information to Users via email
    • Create User accounts
    • Send occasional promotional emails, if the User agrees to receive such emails
    • For referral programs
    • For communications by third parties


    3. Who We Share Your Information With and Why

    TwoTwelve, Inc. only shares your information with third parties in the following ways and for the following purposes:

    1. We may share your name and email address to a third party such as Amazon Web Services to provide the necessary hardware, software, networking, storage, and related technology to provide the services. 
    2. We may share your name and email address with third party marketing affiliates who may send you promotional, marketing, or advertising related communications via email, and these emails will contain opt-out options.
    3. We may share your name, address, and credit card or other payment information with a third party such as the Apple App Store and Google Play Store, to process payments related to your in-app purchases.
    4. We will share all collected information to the extent necessary and as required by law or to comply with any legal obligations, including defense of our company.


    4. Your Choices in What Information You Share

    We do not require you to provide any personal data to browse our site. Our process for collecting information begins when you register for an account with your email address and name to use our services. We will request your consent to use your data at that time. We require your personal data as part of your contract with us so we can provide you our services. We will not use your data for more than the purpose for which it was collected.


    We may send promotional emails. You are able to stop receiving these by clicking “unsubscribe” at the bottom of the emails.


    5. Non-Personally Identifiable Information

    Non-personally identifiable information includes general details about your device and connection (including the type of computer/mobile device, operating system, web-browser or other software, language preference, and hardware); general information from the app store or referring website; the date and time of visit or use; and, internet content provider information.


    6. How Long We Keep Your Information

    We will retain your Personally Identifiable Information for as long as the User is a registered User of the service.


    Furthermore, when we process information, we retain a record, to the extent reasonably possible, of the following information: the processor, purpose of the processing, categories of individuals and data involved, nature of disclosure, if there is a transfer of information over national boundaries, the length of time the information will be held before erasure, and the security measures involved.


    7. Where We Keep and Transfer Your Information

    Our business is operated in the United States and third parties with whom we share your information are as well. Our servers are located here and this is where your data and information will be stored.

    Please be aware if you are a citizen of another country, and if you live in Europe in particular, that your information will be transferred out of your home country and into the United States. The United States might not have the same level of data protection as your country provides.

    Based outside of the EU, we do not focus our business in the EU. Our processing of personal data from individuals in the EU is occasional and is not targeted to reveal race; ethnicity; political, religious, or philosophical beliefs; trade union memberships; health; sexual activity; or, sexual orientation.

    If you would like more information about this, please email us at info@getmotigo.com.


    8. EU Rights to Information

    According to the laws of the European Union (except for limited exceptions, where applicable), anyone in those countries has the right to:

    • Be informed about their data and its processing
    • Have access to their data
    • Correct any errors in their data
    • Erase data from our records
    • Restrict processing and use of data
    • Data portability
    • Object to the use of their data, including for the purpose of automated profiling and direct marketing
    • Make decisions about automated decision making and profiling


    TwoTwelve, Inc. respects each of these rights for all of its users, regardless of citizenship. If you have any questions or concerns about any of these rights, or if you would like to assert any of these rights at any time, please contact info@getmotigo.com. Before we use your information in any way not authorized in this privacy policy, we will contact you to request your informed consent.

    Protecting Your Information


    9. Keeping it Safe

    TwoTwelve, Inc. makes reasonable and commercially feasible efforts to keep your information safe. Though we are a small business, we have appropriate security measures in place to prevent your information from being accidentally lost, used, or accessed in an unauthorized way. We restrict access to your personal information to those who need to know it, are subject to contractual confidentiality obligations, and may be disciplined or terminated if they fail to meet these obligations. Those processing your information will do so only in an authorized manner and are subject to a duty of confidentiality.

    We also:

    • Encrypt many of our services using SSL, and
    • Regularly review our processes to consider if there are any additional improvements we can make to our systems.

    That said, no organization or business can guarantee 100% data protection. With that in mind, we also have procedures in place to deal with any suspected data security breach. We will inform both you and any applicable authorities of a suspected data security breach, as and when required by law.


    10. Posting Content to Our Site or Social Media

    Any content you post on this site or others, including through social media links, is likely to become publicly available and may not be fully revocable or erasable by TwoTwelve, Inc. because it will have become available to third parties. You can always ask us to delete information in our possession, but we cannot force anyone else to erase your information. Please be aware that you publish such information at your own risk.


    11. Do Not Track Signals

    We currently do not have any technology implemented to process DNT Signals.


    12. Use by Minors

    This website, its content, and our services are not intended for anyone under the age of 13. TwoTwelve, Inc. does not knowingly collect information from those under the age of 13. If TwoTwelve, Inc. learns it has accidentally collected such information, it will be deleted.


    If you are a parent and your minor child has provided us personal information, you have the right to contact us and require that we: (a) permit you to review the personal information provided, and (b) remove and delete the personal information provided. To do so, upon you contacting us, we must take reasonable steps to confirm you are the parent. You may contact us for such a request at any time at info@getmotigo.com


    13. Compliance with Regulators

    We regularly review our privacy policy to do our best to ensure it complies with any applicable laws. Ours is a small business, but when we receive formal written complaints, we will contact the person who made the complaint to follow up as soon as practicable. We will work with relevant regulatory authorities to resolve any complaints or concerns that we cannot resolve with our users directly.


    You also have the right to file a complaint with the supervisory authority of your home country, where available, relating to the processing of any personal data you feel may have violated local regulations.


    Waiver of Liability for Third Party Use

    In the limited situations, as above, where we would share your information with third parties, we limit our interactions to third parties which we have confidence will not misuse your information. However, we do not control those third parties or their security protocol. You agree that we are not responsible for any misuse of information by third parties, whether such misuse is through negligence, intentional misconduct, or any action or inaction by a third party or others.


    General Information for Your Further Understanding


    14. No Unsolicited Personal Information Requests

    We will never ask you for your personal information in an unsolicited letter, call, or email. If you contact us, we will only use your personal information if necessary to fulfill your request.


    15. Changes

    Our business and the services we provide are constantly evolving. We may change our privacy policy at any time. If we change our policy, we will affirmatively request that you consent to the new policy or email you for consent at that time. We will not reduce your rights under this policy without your consent.


    16. Security

    The security of our services is important to us. We use reasonable efforts to secure any information you provide to our systems. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, we cannot guarantee your security. As with disclosure of any information electronically, there is a risk that any information you disclose by use of the Services could be collected or used by others. This could result in unsolicited messages from third parties or use of such information by third parties for their own purposes, legal or illegal. You hereby waive any claims against us and agree not to hold us liable for the theft or misuse of personal information.


    17. Complaints

    TwoTwelve, Inc. respects the rights of all of its users, regardless of location or citizenship. If you have any questions or concerns about any of these rights, or if you would like to assert any of these rights at any time, please contact info@getmotigo.com.


    18. Questions about Policy

    If you have any questions about this privacy policy, contact us at: info@getmotigo.com. By accessing any of our Services or content, you are affirming that you understand and agree with the terms of our Privacy Policy.